Refunds and Returns
The Bryan Thomas Gold Corporation is proud of always putting customer service and satisfaction at the top of our list of values and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day money back guarantee, return policy. To initiate a return, please contact us via email at BryanThomasGold@gmail.com or using the “Contact” form on the homepage with your order number and reason for the return. We will provide you with instructions for returning the item. Once we receive your return, we will process your refund within 5 business days.
Exeptions
1: Some items are not eligible for return, including gift cards, clearance items, sale items, third party items, and customized products such as jewelry or melted gold. If you have any questions about whether an item is eligible for return, please contact our customer support team. Any item not eligible for return will be clearly marked as ineligible.
2: We currently only ship to the United States of America although we are soon planning to start shipping to Canada as well.
3: If the product is not returned with tracking within the 30 day time period we reserve the right to decline a refund
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Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the website and services provided by The Bryan Thomas Gold Corporation ("BTGC," "we," "us," or "our"). These Terms govern your access to and use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from accessing or using our website and services.
1. Use of Website
1.1 Eligibility:
You must be at least 18 years old to access and use our website and services. By using our website and services, you represent and warrant that you are 18 years of age or older.
1.2 User Account:
In order to access certain features or place orders on our website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information when creating your account and to update it promptly if there are any changes. BTGC reserves the right to suspend or terminate your account if any information provided is inaccurate, misleading, or incomplete.
1.3 Prohibited Conduct:
You agree not to engage in any of the following prohibited activities:
- Violating any applicable laws or regulations.
- Infringing upon the intellectual property rights of others.
- Interfering with or disrupting the operation of our website and services.
- Transmitting viruses, malware, or any other harmful code.
- Engaging in any activity that may compromise the security or integrity of our website or the data stored within it.
- Attempting to gain unauthorized access to our website, user accounts, or other systems or networks.
2. Product Information and Sales
2.1 Product Descriptions:
We strive to provide accurate and up-to-date information about our products on our website. However, we do not warrant that the product descriptions, images, or other content on our website are error-free, complete, or reliable. If you have any questions or concerns about a product, please contact us before making a purchase.
2.2 Pricing and Payment:
All prices displayed on our website are in the currency specified and are subject to change without notice. Payment for orders must be made in full at the time of purchase unless otherwise agreed upon. We accept various forms of payment, including credit cards, debit cards, and other methods specified on our website. By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method.
2.3 Order Acceptance and Fulfillment:
Placing an order on our website does not guarantee its acceptance. We reserve the right to accept or reject any order for any reason. If we accept your order, we will make reasonable efforts to fulfill it within the estimated timeframe. However, unforeseen circumstances may cause delays or prevent us from fulfilling your order. In such cases, we will notify you and provide alternatives or issue a refund.
2.4 Shipping and Delivery:
We will ship the products to the address provided during the ordering process. Risk of loss and title for the products pass to you upon our delivery to the carrier. Shipping and delivery times are estimates and may vary based on factors beyond our control. You are responsible for any applicable taxes, duties, or customs fees associated with your order.
3. Intellectual Property
All content and materials on our website, including but not limited to text, images, logos, trademarks, and software, are owned or licensed by BTGC and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of our website or its content without our prior written consent.
4. Disclaimer
The information provided on The Bryan Thomas Gold Corporation ("BTGC") website and through our services is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information presented, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website. Any reliance you place on such information is strictly at your own risk.
A: Product Information:
The information provided about our products, including descriptions, images, and specifications, is subject to change without notice. We do not guarantee the accuracy, completeness, or reliability of such information. It is your responsibility to verify any details and seek additional information or clarification as needed before making a purchase.
B. Investment Advice:
BTGC does not provide investment advice. Any information or opinions expressed on our website or through our services are not intended as investment advice, financial advice, or recommendations. We strongly recommend consulting with a qualified financial advisor or professional before making any investment decisions.
C. Third-Party Content and Websites:
Our website may contain links to third-party websites, advertisements, or content that is not owned or controlled by BTGC. We do not endorse, guarantee, or assume responsibility for the accuracy, legality, or content of any third-party websites or external sources linked to or from our website. Accessing such websites or content is at your own risk, and you should review the terms and privacy policies of those third parties.
D. Limitation of Liability:
To the fullest extent permitted by applicable law, BTGC, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the use or inability to use our website, services, or information provided, regardless of the cause of action, whether in contract, tort, or otherwise.
E. Indemnification:
You agree to indemnify, defend, and hold BTGC, its directors, officers, employees, agents, and affiliates harmless from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website, services, or violation of these Terms.
F. Changes to Disclaimer:
BTGC reserves the right to modify or update this disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this disclaimer periodically for any updates.
5. Limitation of Liability
To the fullest extent permitted by applicable law, BTGC, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the use or inability to use our website, services, or information provided, regardless of the cause of action, whether in contract, tort, or otherwise.
6. Indemnification
You agree to indemnify, defend, and hold BTGC, its directors, officers, employees, agents, and affiliates harmless from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website, services, or violation of these Terms.
7. Changes to Terms and Conditions
BTGC reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates. By continuing to access or use our website and services after any modifications, you acknowledge and agree to be bound by the revised Terms.
8. Governing Law and Jurisdiction
These Terms and your use of our website and services shall be governed by and construed in accordance with the laws of the jurisdiction where BTGC is located, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of our website and services shall be exclusively brought in the competent courts of that jurisdiction.
9. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
10. Entire Agreement
These Terms constitute the entire agreement between you and BTGC regarding the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and BTGC.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at [insert contact information].
By accessing or using our website and services, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from accessing or using our website and services.
Privacy Policy
Effective Date: [01/01/2020]
The Bryan Thomas Gold Corporation ("BTGC," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that you provide to us when you visit our website, create an account, place an order, communicate with us, or participate in promotional activities. This may include your name, email address, shipping address, phone number, and payment information.
1.2 Non-Personal Information:
We may automatically collect non-personal information, such as your IP address, browser type, device information, and website usage details. This information is used to analyze trends, administer our website, improve our services, and enhance your overall experience.
2. Use of Information
2.1 Personal Information:
We may use the personal information we collect for various purposes, including but not limited to:
- Processing and fulfilling your orders for natural gold nuggets.
- Providing customer support and responding to your inquiries.
- Sending you transactional emails, such as order confirmations and shipping notifications.
- Sending you promotional emails or newsletters if you have opted to receive them.
- Conducting market research and analyzing customer preferences to improve our products and services.
- Complying with legal obligations and enforcing our terms and conditions.
2.2 Non-Personal Information:
Non-personal information is primarily used for statistical and analytical purposes to help us enhance the functionality and performance of our website. This information may also be used for marketing and advertising purposes, such as retargeting ads based on your browsing history.
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and delivering products and services to you. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
3.2 Legal Compliance and Protection:
We may disclose your personal information when required by law or if we believe in good faith that such action is necessary to:
- Comply with a legal obligation or a court order.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing or fraudulent activities.
- Ensure the personal safety of our employees, customers, or the public.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will provide notice on our website and take reasonable steps to ensure the confidentiality of your personal information is maintained.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Choices
5.1 Account Information:
You can review and update your account information by logging into your BTGC account. It is your responsibility to ensure the accuracy of the information you provide.
5.2 Email Communications:
You can opt out of receiving promotional emails by following the instructions provided in the email or by contacting us. However, we may still send you transactional emails related to your orders and account.
6. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.